FAQ

We specialize in high-performance kiteboarding gear including:

• Hydrofoil boards, foils, and complete packages
• Inflatable kites and foil kites
• Kite surfboards and control bars
• Harnesses and accessories
• All necessary hardware and parts

Our products are selected for adrenaline-fueled water adventures!

We curate premium equipment designed for performance and durability. Our hydrofoil systems and kite packages are chosen by enthusiasts for their:

• High-quality construction for demanding conditions
• Innovative designs that enhance your water experience
• Reliability when you need it most

We accept all major credit cards including:

• Visa
• MasterCard
• JCB

We also accept PayPal for secure, convenient checkout.

Absolutely! We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.

We ship worldwide to water sports enthusiasts everywhere, except for some remote areas in Asia and other regions. Our base is in Guilford, US, but we serve an international community.

We offer two convenient options:

1. Standard Shipping ($12.95 USD) via DHL or FedEx – 10-15 days after dispatch (recommended for faster delivery)
2. Free Shipping via EMS for orders over $50 USD – 15-25 days after dispatch (great for budget-conscious riders planning ahead)

Pro Tip: Order Monday-Wednesday for fastest processing before the weekend!

Here’s our typical timeline:

• Order Processing: 1-2 business days (excluding weekends/holidays)
• Dispatch: You’ll receive tracking info when your order ships
• Transit Time: 10-15 days (Standard) or 15-25 days (Free Shipping)

International orders may experience slight delays due to customs processing.

Customers are responsible for any customs duties, taxes, or import fees that may apply in your country. These are not included in your order total.

We offer hassle-free returns within 15 days of receiving your order. Items must be in original condition with all packaging. Visit our Returns Policy page for complete details on how to initiate a return.

We carefully inspect all orders before shipping, but if your gear arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.

Our team of water sports enthusiasts is ready to help! Email us at [email protected] and we’ll respond within 24 hours. You can also reach us by mail at:

Kiteboarding Sales Store
81 Buck Hill Road
Guilford, US 05301

Many of our products come with manufacturer warranties. Please check individual product descriptions for warranty information, or contact us for details about specific items.

Absolutely! Our team consists of passionate kiteboarders who can offer expert advice. Contact us with details about your skill level, riding style, and local conditions, and we’ll help you select the perfect equipment for your needs.