At Kiteboarding Sales Store, we stand behind our premium kiteboarding equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to get you back on the water with gear that meets your expectations.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be in original, unused condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Harness Accessories (worn items)
  • Kite Leashes (safety equipment)
  • Custom or personalized items from our Build A Bar Workshop
  • Any item that shows signs of use or damage not present at shipping

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Kiteboarding Sales Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if applicable)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

We’ll respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special instructions for your specific items

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Affix the return label we provide (for US returns) or follow our international return shipping instructions.

Note: Original shipping fees are non-refundable. You are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after processing

Refund Processing Details

Your refund will be processed to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (timing depends on your bank)
  • PayPal: 1-3 business days after processing

You’ll receive an email confirmation when your refund has been issued.

Damaged or Defective Items

If you receive damaged or defective kiteboarding equipment:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item

International Returns

For customers outside the US:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Pro Tip for Adventurers

Before returning kiteboarding gear, check our Hydrofoil Parts and Hardware section – sometimes a small adjustment or replacement part can solve the issue without needing a full return!

Questions?

Our kiteboarding experts are happy to help! Contact us at:

Email: [email protected]
Mail: 81 Buck Hill Road, Guilford, US 05301

Now get back to chasing those epic rides – with gear that performs as hard as you do!